Product Manager: Product-led Support Operations
Monta, Denmark
Job Description
Do you want to play a critical role in changing the EV industry for the better?
Monta is an operating platform that powers the Electrical vehicle ecosystem, serving drivers, companies, solution providers, cities, and the electricity grid with one integrated software solution. We're building the future of EV charging and are looking for amazing individuals to join us on board the rocketship!
At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across more than 100 different charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and payments. By empowering Charge Point Operators and offering consistent charging experiences for Electrical Vehicle owners, Monta is laying the groundwork for a scalable and sustainable EV infrastructure.
What we are looking for...
We are seeking an experienced Product Manager to join our Product amp; Engineering team at Monta and lead our newly established Product-Led Support amp; Operations squad and activities. The Squad is working with two main stakeholders in mind:
- Customer Support: Responsible for developing and maintaining software tools and systems that automate and streamline customer support processes. The goal is to improve the efficiency of our support operations by reducing response times, minimizing manual efforts, and enhancing the quality of support interactions through product-led initiatives.
- Partner Operations: Responsible for developing and maintaining software tools and systems that enable charge point operators to efficiently manage the life-cycle data of their charging sites. This includes commissioning, operations, and maintenance. We will also proactively inform and provide data about any incidents, outrages, or similar events that may affect the operation of these sites.
Your goal is to shift Monta to a proactive, push-driven, and customer-centric approach by building product offerings and add-ons that make the product the primary source of support for customers. This will help to efficiently scale, reduce response times, minimize manual efforts, and improve the quality of support amp; operation interactions.
Requirements
We're already a fan of you if...
- You have strong analytical skills and experience working with data to drive fast and qualified product decisions and back them up and measure success e.g. via Amplitude, Mixpanel, Segments, or other product analytics tools.
- You have excellent communication and collaboration skills, with the ability to work cross-functionally with teams like engineering, design amp; UX, and customer support amp; success to develop and launch successful features and product add-ons.
- You have a strong foundation in product management. This includes experience in product strategy, product development, and product launch preferably from working in a fast-paced, dynamic startup environment with rapidly evolving priorities.
- You have experience in developing and launching successful products, preferably in SaaS.
- You have a flair for user experience and design, and it is advantageous that you can convert your ideas into high-level wireframes to effectively communicate your vision.
- You are able to balance the needs of the user with the business objectives of the company and have the skills to develop and launch successful products that drive efficiency and growth.
Benefits
Monta can offer you...
- Gym membership
- Free snacks amp; beverages
- Subsidised plant-based lunch
- Learning amp; development opportunities
- Maternity/Paternity leave
- A yearly education budget, and a few extra days off to make use of it!
- We're quite a social bunch so you can look forward to a good atmosphere at Monta with things such as: Friday bars, pub crawls, ping pong, and much more - both in-person and virtually.
- Flexible working hours. We truly mean this so as long as you're at the important meetings and getting your work done that's all that matters.
- An attractive warrant package.
- You can choose your preferred operating system, we have Microsoft and MacOS available.
- And more!
Life at Monta
At Monta, we encourage you to come as you are. To ensure an inclusive product that serves a diverse user group, we need to be a diverse force behind it. We are