Customer Support Specialist
Gaming Innovation Group, Denmark
Job Description
Join our team as a Customer Support Specialist for GiG Comply and be at the forefront of ensuring responsible and compliant iGaming operations! We are seeking a dedicated and empathetic individual who is passionate about delivering exceptional customer support experiences in the fast-paced world of online gambling.
As a Customer Support Specialist, you will play a vital role in maintaining the integrity and reputation of Gaming Innovation Group's compliance solution, GiG Comply. You will be the first point of contact for our clients, providing assistance and guidance on compliance-related queries and issues. Your expertise and attention to detail will help our clients navigate regulatory requirements and ensure their operations adhere to industry standards.
Responsibilities:
- Act as the primary point of contact for clients, offering timely and effective support via various channels (email, chat, and phone).
- Provide comprehensive guidance on compliance procedures, regulations, and best practices.
- Assist clients in navigating the GiG Comply platform, addressing any technical or operational concerns they may have.
- Conduct investigations and troubleshooting to resolve client issues, escalating complex cases to the appropriate teams when necessary.
- Collaborate closely with internal teams to identify opportunities for improvement and contribute to the development of the GiG Comply solution.
- Proactively monitor and analyze client data to identify potential compliance risks and suggest proactive measures.
- Stay up to date with industry trends, regulatory changes, and advancements in compliance technology to ensure the highest level of service.
Requirements:
- Previous experience in a customer support role, preferably within the iGaming or compliance industry.
- Excellent communication skills, both verbal and written, with the ability to explain complex concepts in a clear and concise manner.
- Empathetic and patient approach when dealing with clients, with the ability to remain calm under pressure.
- Detail-oriented mindset, ensuring accuracy in documentation and troubleshooting.
- Ability to work independently and collaboratively within a team.
Join our team and contribute to the responsible growth of the iGaming industry by ensuring compliance and integrity with GiG Comply. Apply now and embark on a rewarding career where you can make a difference in customer support and drive positive change in the online gambling landscape.