Solution Consultant
Dixa, Denmark
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 19, 2023
Last Date
Aug 19, 2023
Location(s)
Job Description
About Dixa
Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship . Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.
Dixa has expanded globally within the first years since launch and now has 200+ employees in offices across Copenhagen, London, Chicago, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.
About the role
As a Customer Friendship platform, we have a duty to treat our customers in the same way we would expect them to treat their customers. By nature of our product, we are expected to deliver high-quality customer service, as if our customers are our friends.
We are looking for a Solution Consultant to join the Delivery Team in our Headquarters in Copenhagen. A tech-savvy, hands-on CX person, who can bridge the gap between companies and their people to deliver the best possible experience, while identifying CX trends to advise CX leaders across Europe and all over the world on how to create Customer Friendships and get the most out of Dixa .What you'll do
The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
An equitable future
Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet.We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.
Dixa, the 30-second versio
Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship . Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.
Dixa has expanded globally within the first years since launch and now has 200+ employees in offices across Copenhagen, London, Chicago, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.
About the role
As a Customer Friendship platform, we have a duty to treat our customers in the same way we would expect them to treat their customers. By nature of our product, we are expected to deliver high-quality customer service, as if our customers are our friends.
We are looking for a Solution Consultant to join the Delivery Team in our Headquarters in Copenhagen. A tech-savvy, hands-on CX person, who can bridge the gap between companies and their people to deliver the best possible experience, while identifying CX trends to advise CX leaders across Europe and all over the world on how to create Customer Friendships and get the most out of Dixa .What you'll do
- Become the Dixa go-to expert for your clients and colleagues
- Onboard our new customers on the Dixa platform. You will own the process, act as the main point of contact for customers, and delegate tasks internally and externally for an effective and smooth implementation
- Team up with our Commercial Operations departments to get our customers the help they need and make sure process is followed
- Discover our customers’ business challenges and create the best possible Customer Service Solutions for them by optimizing their setup, recommending partnerships, speaking to industry standards, etc.
- Roll up your sleeves and occasionally support our Support team
- Run scheduled webinars to share important product knowledge with customers
- Listen to and communicate customer feedback to the Product teams
- Suggest and implement improvements to current processes to increase team productivity
- Keep learning and expanding your Customer Service industry knowledge
- You pursue excellence, uphold the highest standards, and persevere as you fulfil your responsibilities
- You have a technical background paired with an interest in business problem-solving
- You are a troubleshooter who can adapt to different customer needs and systems. Every customer is different: using different tools, different frameworks, and requiring different implementations. You’ll often need to debug problems without having an exact understanding of these things, so you must be able to improvise and troubleshoot to find a solution
- You are highly approachable and enjoy nurturing customer relationships
- Ideally, you have experience in a similar role, implementing a SaaS product
- Ideally, you’ve worked in a startup or scaleup before
The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
An equitable future
Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet.We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.
Dixa, the 30-second versio
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