Technical Support Specialist
Monta, Denmark
Job Description
Are you someone who loves helping people and has experience in delivering technical support?
Are you customer-focused with a deep technical understanding and a personality that can make people smile through our support channels? Are you motivated by working in a fast-paced, young company that is moving at the speed of light?
If you answered yes to the above, then this may be the perfect opportunity for you - and us!
Who are we?
Monta is a new layer of technology that brings together installers, operators, service providers, electric vehicle owners, and businesses with charging stations.
As a whole, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charging station brands, and we provide charging station owners with a comprehensive solution to attract users and seamlessly manage usage, pricing, availability, and transactions.
By empowering charging station operators and offering consistent charging experiences for electric vehicle owners, Monta is laying the foundation for a scalable and sustainable EV infrastructure.
In the position of Technical Support Specialist, you will be a key element of our technical support team and our culture, foundation, and future. You will be the cornerstone for technical inquiries, so it is crucial that you have a passion for working with technical tools, delivering excellent support, and being able to communicate technical scenarios to partners, installers, and internally within the organization. Our partners are always our top priority, and it is important to us that they have a great experience when they contact us - you will have a central role in ensuring that!
Responsibilities include navigating various technical systems, analyzing logs (such as OCPP and dev logs), collaborating with internal teams (such as developers and the Charge Point Integration team), and providing support at different levels (electricians on-site, emergency hotline, and technical ticket resolution). The role also involves creating and managing internal Jira tickets, as well as building a strong knowledge base over time.
The Technical Support Specialist will report to Yassin Khadraoui, the Technical Support Manager.
Your primary responsibilities:
- Direct communication with installers and partners.
- Responsible for technical inquiries and escalations from our 1st and 2nd level support.
- Analyze and communicate technical issues.
- Attend online meetings amp; webinars with installers.
- Collaborate across departments to resolve complex technical problems.
- Participate in expanding our technical knowledge base and help the team build a solid foundation for the entire department.
Requirements
- You are in English. If you speak additional languages, it's a plus.
- You are a quick learner of complex technology and interested in challenging yourself technically.
- You have an above and beyond mentality and are always willing to go the extra mile to help our customers.
- You are not afraid to learn and reach out to your colleagues to find the right answers.
- You are not intimidated by working in a startup where things sometimes move quickly.
- You are technically savvy and have experience handling technical inquiries.
It's a bonus if you:
- Have experience in a similar role and delivering world-class technical customer service.
- Understand log files and have a good technical understanding of both hardware and software.
- Are reliable and take responsibility and initiative.
- Thrive in a dynamic work environment where things are constantly evolving.
- Enjoy being part of influencing the direction as it's being set.
- Would like to work in a company that focuses on sustainability and diversity.
Benefits
We offer:
- Competitive salary
- Pension + Health Insurance
- Vegan lunches, snacks and drinks
- Educational budget
- Paid parental leave
- Collaborative and inclusive work environment
- Company-wide and team events!
What’s in it for you?
You will make your mark on the digital charging solution of the future for electric vehicle owners, and your daily walk will be at our office in the middle of Copenhagen.
During your work at Monta, you will get your hands on many different things, and we are constantly testing new technologies that push the limits of what you can expect as an electric motorist.
Professional sparring with brilliant colleagues and good development opportunities. You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy.
At Monta, we focus o