Tue, 05 Mar 2024 03:54:50 GMT
Customer Service Representative

Customer Service Representative
Leads.io, Denmark

1 Year
0 - 0
Job Type
Job Shift
Job Category
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 29, 2024
Last Date
Feb 29, 2024

Job Description

We are Leads.io the world’s #1 tech-driven lead generation agency. With a determination to become an ever-better growth catalyst for our clients, we are on the lookout for fresh faces to join our team! Do you have what it takes to join Leads.io?

We are looking for a full time Swedish and English speaking Customer Service Representative to join our ever growing Nordic markets in a fast-growing Lead Generation Company.

Key Responsibilities

Your Monday starts with chit-chat with your colleague about your amazing weekend. After that, you will start your week with a call queue full of eager customers looking for our help to find them an installer in our extensive network to provide them with a quote for solar panels and other renewables. As a Customer Service Representative, you’ll play a crucial part in the business by contacting our customers to discuss their requirements whilst providing exceptional customer service.

Other responsibilities are:

  • Handle our Swedish inbound and outbound calls to members of the public who have enquired via our websites
  • Confirm and check the accuracy of customer data in relation to the job requirements
  • Proactively resolve customer queries ensuring the best outcome for the customer and Leads.io
  • Handle enquiries through our various omni-channel platforms, phone, email and chatbot

About Leads.io

Leads.io is your technology-driven partner in effective lead generation. As a global team spread out across eleven offices in nine countries, our mission is to provide empowering business solutions on a global scale. By delivering high-quality leads through diverse channels such as Facebook, Instagram, TikTok, display, native, paid search and organic, Leads.io aims to elevate our clients' ventures to new heights of success.

As a team of result-oriented experts in marketing, technology, strategy, and content, we remain committed to excelling at our craft with every step we take. We think big, act fast, and confidently pave the way for the future. Through a dedication to personal excellence, teamwork, and accountability, Leads.io fosters an environment in which you can shape your path to success whilst engaged in a dynamic and successful company environment.


Your qualifications

  • Fluent in Swedish and comfortable speaking in English
  • Working with KPI's, conversion rates and other metrics
  • A flair for sales
  • Ability to communicate and listen effectively
  • Strong attention to detail
  • Self - discipline and the ability to work remotely, with minimum supervision
  • The ability to work as an individual whilst contributing to the overall success of the team

As Leads.io, we take great pride in our diversity and inclusivity as a hallmark of our success. For this reason, we ensure that all candidates from all backgrounds will receive fair consideration irrespective of their race, gender, faith, religion, or disability. We invite all qualified and motivated individuals to take a chance at joining our team!


What’s in it for you?

  • 25 holidays per year
  • Daily healthy breakfast
  • Hybrid working
  • An open and inclusive culture that fosters personal growth and initiative
  • Knowledge sessions hosted by internal and external experts
  • Provided equipment (Macbook, mouse/keyboard)
  • Access to mental health support through OpenUp is offered anonymously and without cost
  • The opportunity to work fully remotely for up to a month per year from a location of your choice

Excited? Wait until you see our cultural values!

Trust At Leads.io, we emphasize accountability and transparency, setting the foundation for genuine partnerships.

Own it Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.

Grow smart Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.

Thrive as a team We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.

Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with Leads.io.

Ready for your new challenge? Apply now, and we will be in touch with you soon!

Job Specification

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