The bigger picture We’re building the world’s most ambitious Customer Friendship platform, and that comes with a bunch of content that increases our brand awareness, prospect engagement and customer acquisition. And, of course, a friendly tone of voice.So, we’re looking for an enthusiastic, hands on Content Manager with an eye for detail to join our Marketing team and execute on a range of content marketing strategies. This includes publishing content on our blog, social media channels, website copy, and sales enablement assets. If that sounds up your street, keep reading! Where we’re heading:We’re in scale-up territory, with a pretty exciting, yet challenging, road ahead. The coming quarters are filled with ambitious initiatives.So, here's what we'd like you to focus on:
Delivering on the overall content strategy This will be set by our Senior Content Manager, and it will include audience and campaign-specific content
Contributing to the content calendar You’ll play a huge part in crafting and delivering content, while adding your own initiatives to the calendar that align with our voice and brand
Crafting content, checking copy, and communicating to the world You’ll work closely with our Marketing team to create quality, SEO-friendly content (i.e. design, copy, images). That includes anything from social media posts, articles, landing pages, monthly newsletters, product releases, company communications and beyond. It might also involve collabing with and managing external partners, when necessary.
Creating sales enablement content and assets And, of course, you’ll monitor and analyse the performance of said content
Someone who has done this before! You have enough wisdom to comfortably communicate and deliver on multi-channel content plans, and share your ideas and input in optimising on content creation
An excellent communicator who can channel the Dixa voice to produce friendly content that aligns with our brand
A wordsmith that enjoys copywriting and strives to produce creative, unique, high-value content
An excellent native English writer that appreciates the right language and tone of voice play an important part in building the brand. Ideally, you are comfortable writing in American English
A marketeer, of course! you have a good understanding of SEO and keyword-driven content writing
Please note!The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. An equitable future.Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective. However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet. We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future. Dixa; the 30-second version!Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends. We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. Now, we’re in scale-up territory, backed by incredible VCs (raising Series B in Feb 2020), and over 100 exceptional Dixaterians working with us in 4 offices (and remotely) This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend. What’s in it for you?Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits amp; bobs (i.e. socials and food). You can find out more on our careers page!