Dixa is diving into the scale-up territory, and we’re looking for an Engineering Manager to embark on this journey with us to build the world’s most powerful Customer Friendship platform You’ll join a highly collaborative team that values open-source, functional programming, and modern infrastructure. You will be able to offer fresh insights and valuable perspectives on our technologies and improved ways of building our platform. This is a great chance to create a meaningful impact on the future of exceptional customer experience. As a technical manager, you will be responsible for planning and executing part of the technology roadmap. This means collaborating with other technical leads to scope out and break down initiatives, as well as delivery and coordination of the technical work within the team. You will ensure great quality, solid architecture, and responsibility for the team’s domain. On a day-to-day basis, you will provide technical feedback to the team, participate in code reviews, remove impediments and provide additional support as needed. You will be a member of the Engineering Management team, collaborating with your peers to work through challenges and discuss best practices. That comes with great responsibility for the engineers in the team, where you will ensure their professional and personal growth, boosting morale (particularly in these difficult times!), and retaining/hiring more engineers. The main responsibility of the team is maintaining and building integrations. That includes our public REST API, Webhooks, and custom integrations to third-party. Besides building plug-and-play integrations, the team also builds features for other developers to use.What you’ll be doing
Managing a growing team of 4 to 10 engineers, on both a day-to-day basis but also supporting their personal and professional growth, hiring and retaining great people!
Overseeing a team that turns ideas into complete features to ensure that technologies are used efficiently, profitably, and securely
Discovering and implementing new technologies that yield a competitive advantage
Helping teams use technology profitably and supervise system infrastructure to ensure functionality and efficiency
Using stakeholders’ feedback to inform necessary improvements and adjustments to technology, product, and platform
Maintaining and improving a healthy Engineering Culture full of inclusion, encouragement and transparency
Who you are
You have a passion for engineering, with a genuine and combined interest in technology and people
You appreciate the same core values as us: Transparency, Inclusion, and Encouragement
You are good at developing others and raising teams to a higher altitude
You follow the key trends in engineering and you provide technical guidance to engineering teams
You are a natural at working collaboratively, listening to others, and voicing your own ideas. You understand the importance of both collective and individual input in order for a team to shine
You want to make a difference where you work. You are eager to contribute to a positive and productive work environment, and grow your career in a hyper-growth company!
Please note!The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. An equitable future.Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective. However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet. We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future. Dixa; the 30-second version!Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends. We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. Now, we’re in scale-up territory, backed by incredible VCs (raising Series B in Feb 2020), and over 100 exceptional Dixaterians working with us in 4 offices (and remotely) This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend. What’s in it for you?Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits amp; bobs (i.e. socials and food). You can find out more on our careers page!