Do you want to build a SaaS product and platform at the center of a major new movement towards conversational customer engagement and customer friendships? Then read more about our role at Dixa and join us as our new Backend Engineer.What you'll be doing
You'll bedesigning and buildingoutour state-of-the-art Scala backend for a modern, cloud-based customer experience platform. Other languages supported, too.
You'll be working with an extremelyskilled teamwho love to share ideas, learn, and use new technologies.
You'll beinfluencingthe product by continuously providing feedback on the design, workflow, and testing.
You'll be contributing totechnical and architectural discussionswith the whole Engineering team.
You will be writing code to handle customer interactionsacross channels, including telephony, email, chat and messaging.
Your code will help agents respond to customers with ease byrouting conversationsto the best suited agent using context, skills, machine learning, and data from third party integrations.
You will be working with acutting edgetech stack. We have designed a micro/right-sized service architecture, orchestrated by Kubernetes on AWS. Services communicate via Finagle Thrift and SQS. The heavy-lifting is performed by Scala services, using Akka, Finagle/Thrift, Redis, DynamoDB and Postgres.
You will be a part of a highlycollaborative and agileteam that values open-source and functional programming, and are very open to new technologies and improved ways of building our platform.
Ultimately, your work will help brands provide greatcustomer experiencesfor millions of people every day.Who you are
You arecurious, like to experiment with new ideas and enjoy solving problems. You are open-minded and a good listener when it comes to other peoples' ideas and voice your own ideas with confidence.
You have professional experience working withJava or Scala. You feel right at home designing and implementing backend features and services.
You aresupportive and encouragingby nature, strive to be the best version of yourself and lift those around you up.
Working in ateamcomes natural to you, you are easy to work with and value others' input.
You areambitiousand want to make a difference where you work. You are eager to contribute to a positive and productive work environment.
Please note!The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. An equitable future.Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective. However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet. We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future. Dixa; the 30-second version!Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends. We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. Now, we’re in scale-up territory, backed by incredible VCs (raising Series B in Feb 2020), and over 100 exceptional Dixaterians working with us in 4 offices (and remotely) This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend. What’s in it for you?Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits amp; bobs (i.e. socials and food). You can find out more on our careers page!