Do you want to work with a team that’s building a SaaS product and platform at the center of a major new movement towards conversational customer engagement and customer friendships? And do you want to be one of the first to come in and instil the right practices, processes and tools that will ensure performance and reliability as we scale the business? In a cool office in the center of Copenhagen? Then read more about our role at Dixa and join us as our new Site Reliability Engineer! You'll be working as part of the wider product and engineering team on exciting projects with plenty of technical challenges to get your teeth into and plenty of wonderful, smart people to work with.What you’ll be doing
Ensure systems scale effectively through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
Play a big part in designing and building our Kubernetes cluster setup on AWS using Infrastructure-as-Code processes and tools
Support smooth development processes by ensuring we have the right tooling
Harden our existing production environments and introduce good practice and processes for continuous improvement
Troubleshoot, test, and maintain high-performance and scalable microservices orchestrated by Kubernetes.
Master our current technology stack which includes: Kubernetes on AWS, JVM-based microservices and AWS managed services.
Be an advocate for SRE practices across the development team and provide practical guidance.
Monitor and maintain our production system
Help own (with the development team) the processes and automation infrastructure which ensures high quality continuous releases of reliable infrastructure for our customers
Who you are
You’re an analytical human capable of understanding entire systems, how all the parts fit together, how the data flows through, and where it can and will go wrong
You’re excited by delivering high quality software
You’re a master of Kubernetes, Cloud (AWS preferred), Docker and monitoring solutions
You have worked in a similar environment when you have been responsible for designing/architecting tooling and automation and love the challenge of a fast-paced team
You are creative and curious and like to solve hard problems. You are open-minded and a good listener when it comes to other peoples' ideas and voice your own ideas with confidence
You are supportive and encouraging by nature, strive to be the best version of yourself and lift those around you up
Working in a team comes natural to you, you are easy to work with and value others' input
You are ambitious and want to make a difference where you work. You are eager to contribute to a positive and productive work environment
Please note!The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. An equitable future.Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective. However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet. We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future. Dixa; the 30-second version!Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends. We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. Now, we’re in scale-up territory, backed by incredible VCs (raising Series B in Feb 2020), and over 100 exceptional Dixaterians working with us in 4 offices (and remotely) This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend. What’s in it for you?Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits amp; bobs (i.e. socials and food). You can find out more on our careers page!