At some companies you can feel the momentum building. People are engaged, they're approaching their work with energy, enthusiasm and resilience. Being part of the organisation becomes part of your own identity.
At others, it feels impossible to get everyone pulling in the same direction. People lose sight of the company's purpose, they start looking out only for themselves or elsewhere for new opportunities.
We started Peakon to help companies around the world build better workplaces. Where employees know they're listened to, managers learn from their own decisions and develop as leaders, and entire organisations see a step-change in what they can achieve.
Trust and transparency guide everything we do. At Peakon you’ll find a transparent salary model, unlimited vacation, minimal hierarchy, and maximum freedom to develop and execute your own ideas. Our style of collaboration is based on honesty and friendship, and we always love making new friends
About you
We are looking for an Associate Technical Support Specialist to join our team, learn about Peakon and begin contributing quickly. You will provide technical support and assistance to Peakon users regarding platform issues, and technical requests that were escalated by the first-line Support team. You will be part of a global support team and report directly to the Director of Customer Support
While you will work mostly with our customers, You will be a crucial link between Customer Success Managers, front-line Support, and Product amp; Engineering, advocating for bug, enhancement or process fixes that better the experience at large.
A typical day could include the investigation of problems with our Back Office or developer tools, running API calls to troubleshoot a customer problem, testing and replication in a staging environment, verification of product behaviour and the updating of documents to explain such behaviour.
You'll have opportunities, outside of the queue, to own projects that help our team scale up and learn new skills. As the first member of the technical support team you will have the chance to develop and implement documentation, training programs, and tools that help increase the effectiveness of the team, to ensure delivery of an optimal support experience.
We welcome your application even if you do not meet all of the criteria listed below, but are excited about the opportunity of mastering this role. We know that skills are not static and growth is continuous, so we are happy to help you take your career to the next level together and are committed to your development at Peakon.
Responsibilities
Requirements