There is clearly more to a job than where do I sit - It’s about culture, It’s about social connections. It’s about helping each other become productive team members. That is why the Goodiebox employee-journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in their distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!
We started Goodiebox to share happiness all around the world not just for our members all around the world - but also for our employees.Happiness, trust and ambition is in everything we do - teamwork is based on honesty and friendship, and we always love making new friendsJoin a rocket-ride at the happiest company in the world
Our mission at Goodiebox is to make the world just a little happier (big words we know) but we believe we can do it starting with our fantastic members and that is where YOU come in. We are looking for a Finnish Happiness Hero to join our team in Copenhagen and bring happy faces to the wonderful people in Finland
Responsibilities:
- Flexible schedule with 16-20 hours a week minimum
- Responsible for communication with our members through social media, phone, email, and chat
- Assist in the development of new and creatives initiatives to better build member relationships
- Answer member questions regarding member accounts, order details, cancellations, products and general Goodiebox inquiries
- Be proactive in member communication to provide the best service needed
- Ensure system requests are done swiftly and with accuracy
- Daily contact with our warehouse about mistakes and make sure these will be fixed.
- Daily contact with our technical team about technical issues/improvements
- Assist in reporting in collaboration with the Happiness Team Lead
Requirements
- You live in Copenhagen
- Native Finnish speaker
- You are studying for or have completed a Bachelor degree
- You maintain a positive, empathetic and professional attitude toward our members
- Extraordinary understanding for creating wow for our members
- A deeply rooted desire to provide the worlds best customer service
- Good experience with customer service, but ready to be challenged on everything you have learned before
- Lots of energy, drive - even in busy periods
- Good adaptability and ready to acquire new knowledge
- Proactive amp; detail oriented
Benefits
- Flexible work hours
- Remote Work Policy
- Monthly Goodiebox
- Free Gym