Senior Happiness Hero- Benelux (Maternity Cover)
GOODIEBOX, Denmark
Job Description
There is clearly more to a job than where do I sit - It’s about culture, It’s about social connections. It’s about helping each other becoming productive team members. That is why the Goodiebox employee-journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in there distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!
We started Goodiebox to share happiness all around the world not just for our members all around the world - but also for our employees.
Happiness, trust and ambition is in everything we do - teamwork is based on honesty and friendship, and we always love making new friendsJoin a rocket-ride at the happiest company in the world
Description
We are currently looking for a driven Senior Happiness Hero to join our team in April (ideally)! This opportunity is a 12 month contract with possibility to extend past the coverage duration.
Our mission at Goodiebox is to make the world just a little happier (big words we know) but we believe we can do it starting with our fantastic members and that is where YOU come in. We are looking for a Senior Happiness Hero to join our team in Copenhagen and bring happy faces to the wonderful people in Belgium and the Netherlands
As a Senior Happiness Hero you are responsible for..
- Communication with our members through social media, phone, email, and chat.
- Answer member inquiries regarding member accounts, order details, cancellations, products and general Goodiebox inquiries.
- Ensure system requests are done swiftly and with accuracy.
- Be proactive in member communication to provide the best service needed.
- Responsible for monthly shift planning by the team.
- Overall responsibility for the team answering member inquiries in a timely manner.
- Daily contact with the direct team about planning and regular inquiries
- Onboarding new happiness heroes - when necessary.
- Daily plan for the team, ensuring tickets processed, review requests sent, wow activations.
- Monthly evaluation meetings + planning monthly meetings with partnership teams.
- Assist Team Lead/Head of department with logistics issues and tech issues.
- Assist in the development of new and creative initiatives to better build member relationships.
- Daily contact with our warehouse about mistakes and make sure these will be fixed.
- Daily contact with our technical team about technical issues/improvements
- Daily contact with the country manager and local teams about issues/improvements.
- Stand up with Team Leads, Senior heroes, Head of and VP - 2 times a week - to escalate issues.
Requirements
- You live in Copenhagen
- Fluent in Dutch (French a plus)
- 2+ years of customer service experience
- You have preferably completed a Bachelor (Communication or Marketing)
- You maintain a positive, empathetic and professional attitude toward our members
- Extraordinary understanding for creating wow for our members
- A deeply rooted desire to provide the worlds best customer service
- Good experience with customer service, but ready to be challenged on everything you have learned before
- Lots of energy, drive - even in busy periods
- Good adaptability and ready to acquire new knowledge
- Proactive amp; detail oriented
Benefits
- Flexible work hours
- Hardware of your choice
- Remote Work Policy
- Monthly Goodiebox
- Free Gym