Customer Success Manager Job in Denmark
Dreamdata , Denmark

At Dreamdata, we believe that companies should be able to scale their marketing and sales based on solid data insights. We enable this by delivering a revenue attribution platform that connects to all the products used in marketing and sales and joins this with data from website and application tracking. Typically building a platform like this takes years for a company. We enable it instantly for our customers .

We are creating a world where data and ops people can work on delivering insights and extracting value. Not on connecting data and processing it. And where marketers and sales leaders can make decisions based on real business value. Without waiting for years before a marketing ops team has built a solution for revenue attribution.

The Customer Success team at Dreamdata is responsible for supporting our customers in onboarding into our product taking full advantage of it by focusing on product adoption. Fundamentally, Customer Success Managers ensure customers derive value from our platform, and ultimately renew and grow their relationship with us.

We are looking for CSMs who are passionate about customers and the ways in which they use data to drive results. As a CSM, you will have the opportunity to help some super exciting companies solve their toughest data problems. If this sounds exciting to you, you may be the Customer Success Manager we’re looking for!

What you’ll do:

• Own the ultimate success of our customers, ensuring they realize the full value of the Dreamdata platform.
• Develop and deliver a roadmap to success for each customer. Drive product adoption and ongoing usage of Dreamdata, while promoting customer satisfaction and advocacy.
• Understand your customer’s needs, thoughtfully helping business leaders to identify opportunities to expand our footprint and depth of engagement.
• Partner internally with our Success Engineers to optimize customer implementations and resolve technical challenges.
• Partner with the Sales team to advance account renewals and expansion.
• Proactively identify account risks and develop mitigation plans to resolve.
• Analyze your portfolio, identify risks and opportunities and prioritize for impact.
• Communicate performance opportunities and technical overviews to coordinate solutions internally across engineering, marketing, product and support teams.
• Become an expert on the Dreamdata platform and integrations..

Requirements

You’re a great fit if

• You prioritize customer experience with a focus on customer satisfaction and retention.
• You strive to understand clients’ business goals, anticipate future needs and identify solutions.
• You believe profitable customer relationships are founded on respect, and that growth and expansion comes from nurturing relationships.
• You get excited about the ways data can be used to accelerate business goals.
• You love to learn about complex technical products, and to understand the intricacies of how systems work.
• You stay calm in the face of technical and/or customer challenges. You find the right people to resolve challenges, and infect others with your can-do spirit.
• You are a team player with a high level of integrity and a desire to assist - you can be flexible as our team scales.
• You have proven capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product.
• You have strong business acumen and admiration for analytics, APIs and SQL.
• You have aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability.
• You’re resourceful - you might not have all the answers, but you know how to find them.

Ideally you have:

• 2+ years of consultant, account management, customer success or sales experience
• Experience unblocking relationships and turning detractors into advocates
• Perfect English - preferably native speaker
• Willingness to work times that fit US time zones
• Experience managing customers across geographies
• Proven track record of driving results for your customers and your company
• Effective communicator in stressful situations
• Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
• Self-motivated, empathetic to customer needs and improving customer relationships

Bonus points:

• Experience with marketing and data technologies
• Experience with the suite of tools in Dreamdata’s ecosystem is a plus
• Passionate about supporting and transforming customers’ experience
• Technical and programming language experience a plus, but not required

We encourage you to apply if this role excites you - even if you think you may not meet all of the qualifications. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. We’re excited to meet you!

Benefits

• Joining a startup with some of the most experienced tech people in Copenhagen.
• You will report to the head of customer success and be surrounded by awesome people so there will be lots of opportunities to grow both your career
• Nice salary and equity for the right candidate
• Lunch at the office
• Office in the heart of Copenhagen