Customer Success Manager - UK
Tame, Denmark
Job Description
We are looking for a competent Customer Success Manager to proactively assist and grow our customer accounts in UK.
You'll be joining as our Customer Success Manager, being the primary contact with our UK customers. Your role is proactive in nature and focused on constantly educating the customers, suggesting new ideas amp; formats that can help the customers succeed more. You will be responsible for commercially growing your Customer Accounts with additional support and services.
Responsibilities (from previous CS position):
- Delivering on-boardings amp; trainings of new clients
- Deep understanding of the product in order to consult our customers in new event best practices for all their events
- Being in daily contact with customers by proactively reaching out and initiating dialogues on the use of Tame
- Identifying, reporting and prioritising customer requirements and requests
- Assisting customers with technical dry-runs, giving recommendations and preparing the customer for a successful event
- Collecting customer feedback and forwarding it to the Product
- Capturing customer success stories and case studies
- Educating clients and introducing them to new product releases
- Improving Help Center articles
- Keeping CRM updated with customer information and events
- Actively collaborating with Customer Success team and other departments (i.e. Support, Sales, Product)
- Performing other related duties as assigned
Requirements
- Native written and spoken English skills, any other languages are a plus
- Proven experience in a similar customer success roles
- Excellent communication/presentation skills and ability to build relationships with our customers
- Good project management skills
- Solid experience working with data, tasks and Customer Success systems (e.g. Intercom)
- An ability to understand customers problems and proactively suggest solutions
- BONUS: Previous Event Management Experience
- BONUS: Experience in working in a SaaS company
Benefits
Compensation:
- Salary: Competitive compensation package
- Paid Holiday: 25 days’ holiday plus all bank holidays. Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.
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Work hours amp; holiday:
- Flexible working hours: Time is precious. Make it count. Morning person or night owl, this job is for you.
- Remote work allowed: You know how you perform best. Work from your couch, your favourite cafe or abroad when you feel like it.
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Gear:
- New tech gear: Laptop, Screen, Mouse, Keyboard amp; Headset. We got you covered.
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Social events / Modern Office:
- Social gatherings: Social gatherings and games virtually and in-person; hang out with your colleagues.
- Super central office: Your local office is your anchor point, thus, we placed it centrally at your convenience.
- Free coffee / tea: Get your caffeine fix to get you started and keep you going.
- Free office snacks: Peckish after lunch? We got your back with soft drinks, treats and fruit.
- Gamified office: If we’re not having fun, we’re doing it wrong. Join us for a game of ping pong, chess, foosball or Counter-Strike.
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Career amp; Mentorship:
- Proactive Mentoring: Intensive mentoring from a high-pedigree leadership team that will challenge you, build on your strengths and invest in your personal development
- Career Development Plan: We create a personal career development plan with and support proactively you in developing in the right direction.