Player Support Intern
SYBO Games, Denmark
Job Description
We're SYBO a mobile game studio in the heart of Copenhagen, striving to craft meaningful experiences that can be enjoyed by everyone. It takes all kinds of talents to bring this vision to life, and right now we’re looking for a Player Support Intern to join our team.
Loveable characters, vibrant environments and finely-tuned gameplay that keeps you coming back - that's what we're about. We live to bring these imaginative worlds to life, by crafting games and experiences that people love to play and engage with.
We’re always looking for new young talent, if you believe you have what it takes here’s your chance to prove yourself.
When joining the Support Team you will be joining an absolute core part of SYBO's business unit; supporting new game launches, providing valuable feedback to our dev teams and ensuring our players around the globe get top-notch support, enhancing their experience and satisfaction. This gives you a tremendous opportunity to gain insights and experience of how a mobile games studio operates. You will become proficient in the mobile ecosystem and have a lot of fun along the way.
As a Player Support Intern you will:
- Ongoing correspondence with our player base, across multiple live games and channels
- Manage daily communication with our external partners
- Optimise and enhance our platforms and player communications
- Come up with new creative ideas to improve the way we service our players
- Monitor the competition and new emerging trends and tools
- Support the Player Experience team with detailed reporting
Requirements
We would like you to have the following:
- Proactive and eager to learn
- Positive, upbeat, and professional attitude with players and co-workers
- Strong Communication skills
- Superior attention to detail
- Native or fluent in English
- Excellent written and verbal communication skills
Bonus Points if you have
- Previous customer service experience
- Knowledge of mobile apps and games
- Social Media expertise
- Additional languages (spoken and written)
Benefits
We offer a highly ambitious and fun workplace with colleagues doing daily high fives! It's important for us that everybody is heard - so our culture is very informal and creative.
What we can brag about:
- The best office location in Copenhagen
- A chance to do the work of your life
- An informal and creative culture where everybody is heard
We also have.
- Health insurance for every employee
- A pension plan
- A balanced lunch buffet
- Currently 22+ nationalities
- And a lot of fun - also when working
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.