UX Researcher
Vivino, Denmark
Job Description
At Vivino, we are on an exciting growth journey. We need to learn even more about our community, customers, wineries and wine merchants while building research practices inside Vivino. And we are looking for a skilled UX Researcher to help us achieve this.
You’ll be part of the Service Design team working alongside Product Design, UX Design, and UX Research.
Plan, prioritize, conduct, analyze, and communicate research
As UX Researcher, you will be responsible for planning, scoping, conducting, and communicating research. This entails:
- Recruiting users internally and externally for research projects
- Planning, conducting, and moderating making sure the right questions are being asked
- Analyzing findings of usability tests, surveys and interviews conducted
- Guiding Product Managers and Product/UX Designers in conducting their own research
- Advising cross-functional partners (marketing, brand, sales, etc.) on which methodologies to use and when
- Communicating, advocating for, and socializing actionable insights in a clear and compelling way
- Actively contributing to the UX Research team culture, processes, and documentation.
Proactive, emphatic, and open-minded
To succeed in this role, it is important that you have strong interpersonal skills that give you the ability to connect with colleagues across the organization. You understand how to balance business needs and user needs while being a dedicated advocate of a user-centered, evidence-based approach to product development. And you understand why it’s important to spend time explaining the value of your research and being transparent about your work processes.
Adding to the above, we also hope to see that you have and can demonstrate:
- Minimum of 4 years of experience in research, preferably from an in-house position in a digital product organization
- An established UX research toolbox
- Familiarity with quantitative research methods, utilizing metrics and A/B tests
- Experience crafting surveys and polls on web, apps amp; social media channels
- The ability to synthesize quantitative data with qualitative data in an engaging way (video summaries, storytelling, audio compilations etc.)
- Experience with conducting both remote and in-person research
- Experience in recruiting amp; incentivizing participants
- Experience with semi-structured interviews, field research, and diary studies
- Experience in conducting moderated and unmoderated usability testing
- Strong organizational and communication skills
- A degree in human factors, cognitive sciences, anthropology, human-computer interaction, psychology, or a related field or relevant experience
- The ability to speak, read and write English fluently
Working at Vivino
Working at Vivino is both challenging, fun, and rewarding. We have an incredible, multicultural, and truly international work culture where we take care and look out for each other. We offer both lunch, a great Friday wine bar (with free wine, of course), discounts on wine purchases, tastings, and events regularly for you to expand your knowledge about the wonderful world of wine even more - and much more. We are on an exciting growth journey, and you can expect to learn something new every day.
Who are we?
TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME
Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience leverages community data to suggest personalised wine recommendations for each individual user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.
We are a fast-paced, growing team with offices in San Francisco, California, and Copenhagen, Denmark. We also have teams worldwide in the UK, Netherlands, Italy, Spain, Germany, France, Ireland, and Hong Kong.
Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity but as an offering of a cultural experience that was once out of reach for many but is now open to everyone.
Our five core values are:
- Always Strive for Better
- Work Together
- Earn and Offer Trust
- Be Approachable
- Lead with Data
Commitment to diversity and inclusion
Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, s