Content Moderator, Product Support
Vivino, Denmark
Job Description
We are looking for a Content Moderator to join our experienced and incredible Product Support team in Copenhagen.
Review escalated content for compliance and moderate our growing platform
In this role, you will interact with our community and user-generated content from Day One. In addition, you will be responsible for carrying out other essential policy operation functions and collaborating with other team members to drive impactful improvements in the team's processes and tools.
In this newly created role, you have the opportunity to help build the function from zero. It’s an opportunity to improve your skills through challenging projects, outstanding colleagues, and a bit of wine on Fridays.
Your key responsibilities will be to:
- Review escalated content for compliance with our content policies and terms of use
- Moderate our growing platform and feedback from our wine lovers and wineries
- Identify global amp; local trends and monitor sensitive content
- Continuously gather knowledge about the Vivino product and its community
As soon as possible, you should expect some travel activity to other Vivino offices (two-three times a year).
Working at Vivino
At Vivino, we’re changing how people enjoy wine and consequently disrupt one of the oldest industries on the planet. By harnessing the power of technology and social behavior, we’ve created the world’s largest - and smartest - wine community and marketplace. If you’re ready to join the wine revolution, we want to hear from you!
As a Content Moderator, you will report to Vivino's Product Support Manager and be a part of the Product Support team who provides both internal support to the organization, technical support to our customers, and fixes data. We are committed to collaboration - both within the team and with cross-functional partners across the organization. We communicate, deliver, and help each other out - and we have a lot of fun!
Patient, curious, and proactive with excellent communication skills
Among your competencies, exceptional communications skills are necessary. You can read between the lines and understand the importance of cultural differences when communicating.
You are a patient, curious, proactive person who is eager to learn. For you, teamwork makes the dream work, and you love working within a team. At the same time, you are also a motivated self-starter who takes the initiative and gets things done.
Adding to the above, we hope to see that you have and can demonstrate:
- A background in communication
- Strong technical skills - knowledge of SQL or similar is considered an advantage
- Excellent communication skills in English - written as well as verbal
- An understanding of the wine world would be a plus
Who are we?
TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME
Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience leverages community data to suggest personalized wine recommendations for each individual user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.
We are a fast-paced, growing team with offices in San Francisco, California, and Copenhagen, Denmark. We also have teams worldwide in the UK, Netherlands, Italy, Spain, Germany, France, Ireland, and Hong Kong.
Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity but as an offering of a cultural experience that was once out of reach for many but is now open to everyone.
Our five core values are:
- Always Strive for Better
- Work Together
- Earn and Offer Trust
- Be Approachable
- Lead with Data
Commitment to diversity and inclusion
Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status, and veteran status any other characteristic protected by applicable law.