Customer Service Agent - Norwegian speaking (Full-time)
GOODIEBOX, Denmark
Job Description
There is clearly more to a job than where do I sit - It’s about culture, It’s about social connections. It’s about helping each other become productive team members. That is why the Goodiebox employee-journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in their own distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!
We started Goodiebox to share happiness all around the world not just for our members all around the world - but also for our employees.Happiness, trust and ambition is in everything we do - teamwork is based on honesty and friendship, and we always love making new friendsJoin a rocket-ride at the happiest company in the world
Our mission at Goodiebox is to make the world just a little happier (big words we know) but we believe we can do it starting with our fantastic members and that is where YOU come in.We are looking for a full time Norwegian speaking Customer Service Agent (what we call a Happiness Hero) to join our team in Copenhagen to bring happy faces to the wonderful people throughout Norway!
- Responsible for communication with our members through social media, phone, email, and chat.
- Assist in the development of new and creative initiatives to better build member relationships.
- Answer member questions regarding member accounts, order details, cancellations, products and general Goodiebox inquiries.
- Be proactive in member communication to provide the best service needed.
- Ensure system requests are done swiftly and with accuracy.
- Daily contact with our warehouse about mistakes and make sure these will be fixed.
- Daily contact with our technical team about technical issues/improvements.
- Assist in reporting in collaboration with the Happiness Team Lead.
Requirements
- You live in Copenhagen
- Speaks Norwegian fluently
- You have completed a Bachelor degree or equivalent education.
- You maintain a positive, empathetic and professional attitude toward our members.
- Extraordinary understanding for creating the wow-effect for our members.
- A deeply rooted desire to provide the world's best customer service.
- Good experience with customer service, but ready to be challenged on everything you have learned before.
- Lots of energy, drive - even in busy periods!
- Good adaptability and ready to acquire new knowledge.
- Proactive amp; detail oriented.
Benefits
- Remote Work Policy
- Monthly Goodiebox
- Free Gym
- Macbook or PC
*Please submit applications in English or Danish