Experienced IT Service / Operations Manager
EUROPEAN DYNAMICS, Denmark
Job Description
We currently have a vacancy position for an ambitious and highly motivated experienced IT Service / Operations Manager. The successful candidate will be working at the premises of the company in Denmark, with possible onsite missions at client premises worldwide.
Main Responsibilities and Tasks:
- Lead and coordinate the operations and support teams of the company (Service Desk and Technical Support groups), covering various international projects;
- Overall responsibility for maintaining the operational integrity of the technologies and services provided, ensuring all day-to-day operational activities are carried out in a timely and reliable way;
- Overall responsibility for IT Facilities Management within the company’s data centre or external (client premises, private/government cloud);
- Ensure compliance of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) both internal (company facing) and external (client facing);
- Apply and coordinate ITIL Service Operation Processes such as event management, incident management and request fulfilment;
- Cooperate with the company’s development teams for implementing ITIL processes within the products’ design;
- Utilize Service Management tools and create reports on the operational status and activities pertaining to operations;
- Resolve conflicts and remove obstacles that occur.
Requirements
- University degree in an IT related field;
- ITIL Foundation Certification or higher;
- Excellent command of the English language.
- At least 8 years of experience in a professional environment offering Service / Operations management, covering critical systems and using state of the art tools;
- Experience with IT-Projects based on Agile procedure;
- Experience with continuously building, deploying, and updating software and environments in an agile framework;
- Experience in large transformation Projects.
Knowledge and/or experience in some of the following will be considered an asset:
- MSc degree in computer science, software engineering or related technical field;
- Certified Release Manager;
- Certified DevOps professional (CDOP);
- More than 10 years of IT Service/Operations manager experience;
- Experience in the use of ITIL tools such as BMC Remedy, ServiceNow, Samanage or equivalent.
Benefits
As part of an international company, you will contribute to challenging IT software projects for major international public organizations and institutions. As part of a dynamic company, you will get the chance to develop your skills and your career.
We offer a competitive remuneration (with full benefits package) based on qualifications and experience, including:
If you want an exciting challenge, work with some of the coolest technologies and enjoy your time doing it, then join us! Send us your detailed CV in English, quoting reference: ITSOM/07/21
All applications will be treated as confidential.
You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.
EUROPEAN DYNAMICS (www.eurodyn.com) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Rome, Stockholm, London, Nicosia, Helsinki, Valetta, Vienna, etc.) The company employs over 700 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT and telecoms projects have a value exceeding 250 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations all over Europe.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportuniti