Team Manager - Customer Onboarding
Planday, Denmark
Job Description
Planday's purpose is to improve the lives of shift workers across the globe by digitizing and integrating systems and administrative tasks into one platform. We are working together to build a strong launchpad for businesses and employees to manage their time and reach their joint potential in life and at work - helping save time and money, to focus on the things that really matter. Earlier this year, we joined forces with Xero, one of the planet's biggest cloud-based accounting software platforms, to further deliver on our purpose.
As part of our growth journey, we are looking for a new colleague to join as a Team Manager for our Customer Onboarding Team.
Our Onboarding Team holds a crucial role within our customer journey, as the team is responsible for the successful implementation of Planday for our mid-market customers. As our new Team Manager, you would be reporting directly into our Customer Success Director and be responsible for a team of currently 11 Onboarding Consultants for six markets, located all over Europe.
As our Onboarding Team Manager, your tasks will include:
- Providing leadership and technical guidance to the team of Onboarding Consultants
- Hiring, training and developing direct team members
- Ensuring timely delivery of business outcomes for Planday's customers
- Monitoring and identifying adoption and utilization trends among Planday's customers
- Working towards customer-centric goals like Customer Satisfaction (CSAT), Time to Delivery, etc.
Requirements
As our ideal candidate for this position, you thrive in an open, fast-paced environment and have a great passion for leading and building high-performing teams.
Additionally, you should:
- have 2+ years of experience leading a similar-sized team (ideally in a fast-growing SaaS company)
- speak both English and Danish fluently
- possess excellent project- and time-management skills
- have experience in creating and developing internal work processes
It is considered beneficial if you are familiar with systems like JIRA, Salesforce and Trello (or any other task-management tools).
Benefits
Planday is developing further, and so is our customer base. Therefore, this role will provide you with lots of opportunity to grow and develop your skills within leadership and team management.
Additionally, you will have the chance to travel occasionally to other Planday offices to connect with your team (in accordance to respective Covid-19 guidelines).
You will be located in our beautiful Copenhagen headquarters. It is a jewel, and just a great place to spend time together. Our office is not just a workplace. We strive to create an open, warm and welcoming atmosphere, where we empower, uplift and connect. We want to be a place where we deeply care about each other and thrive together.
If you are looking to join a high-energy SaaS Scale-up with a dynamic team of motivated colleagues, this is just the role for you.
We are looking forward to hearing from you!