Head of Fulfillment, Europe
Vivino, Denmark
Job Description
#LI-Remote
We're changing how people enjoy wine and consequently disrupt one of the oldest industries on the planet. By harnessing the power of technology and social behavior, we've created the world's largest - and smartest - wine community and marketplace. Over the next ten years, the global market for online wine sales is expected to grow significantly, and Vivino will be at the forefront of this growth. Now is the time to join a fast-paced and growing team.
Develop and implement Vivino’s new e-commerce fulfillment strategy for Europe
As Head of Fulfillment Europe, you will be reporting to the Director of Operations Europe; you will be responsible for delivering a best-in-class customer experience by creating an innovative and optimized fulfillment strategy for our 11 European markets and developing a transition plan. You will work cross-functionally to improve our fulfillment and delivery operations and performance within each market as well as cross-border.
You will have the opportunity to work from one of our European offices in Copenhagen (DK), Haarlem (NL), Bordeaux (FR), Hamburg or Würzburg (DE), London (GB), Milan (IT), Madrid (ES).
Your key responsibilities, as Head of Fulfillment, Europe, entails:
- Strategic outlook: create our next-gen fulfillment strategy, setting mid/long term strategic objectives to fulfill orders from our owned supply, our marketplace supply, and our partner wineries, nationally and internationally across our 11 European markets,
- Scaling operations: ensure a smooth transition to the new fulfillment set up by negotiating and developing partnerships with new/existing fulfillment partners and carriers/shipping partners,
- Drive efficiency: review and optimize current processes and tools, especially around inventory management, warehousing, and post-purchase (returns, damages), in close collaboration with our Operations team,
- Drive performance: improve the fulfillment and delivery performance by identifying key areas of inefficiencies across our 11 markets, working closely with our Operations and Customer Experience teams,
- Customer-centric: develop a strong understanding of our customers, set up a program of continuous improvement to always look at new ways we can best serve our customers from ‘Checkout to Delivery including Returns’
A customer-centric leader with a proven track record in e-commerce fulfillment
We are looking for you if you have excellent leadership and stakeholder management skills, can work cross-functionally, and coach others towards a common goal. We also imagine you to have the ability to assimilate knowledge from a wide range of sources quickly and accurately.
Adding to the description above, we also hope to see that you have and can demonstrate:
- 5+ years experience in e-commerce fulfillment in Europe, preferably within a complex B2C/D2C environment
- 3+ years in fulfillment service provider negotiations
- Track record of transformational/disruptive strategy and process improvements to support a high growth marketplace
- Strong IT skills and understanding of technical integrations
- Excellent written and verbal communication skills in English
- Nice to have: an interest in wine!
Who are we?
TRUSTED BY MILLIONS TO DISCOVER AND BUY THE RIGHT WINE EVERY TIME
Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience leverages community data to suggest personalized wine recommendations for each individual user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.
We are a fast-paced, growing team with offices in San Francisco, California, and Copenhagen, Denmark. We also have teams worldwide in the UK, Netherlands, Italy, Spain, Germany, France, Ireland, Australia, Shanghai and Hong Kong.
Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity but as an offering of a cultural experience that was once out of reach for many but is now open to everyone.
Our five core values are:
- Always Strive for Better
- Work Together
- Earn and Offer Trust
- Be Approachable
- Lead with Data
Commitment to diversity and inclusion
Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, na