Junior Support Engineer
GOODIEBOX, Denmark
Job Description
There is clearly more to a job than where do I sit - It’s about culture, It’s about social connections. It’s about helping each other become productive team members. That is why the Goodiebox employee-journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in their own distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!
We started Goodiebox to share happiness all around the world not just for our members all around the world - but also for our employees.Happiness, trust and ambition is in everything we do - teamwork is based on honesty and friendship, and we always love making new friendsJoin a rocket-ride at the happiest company in the world!
About The Role
Goodiebox is looking for a motivated, aspiring software engineer to help us scale our customer experience operations. The primary responsibilities will be coordinating with and providing technical solutions to our customer experience team, Team Happiness; identifying and articulating ambiguous or undefined issues; and aiding in the development of automation and tooling for internal stakeholders.
As a member of Team Tech, you will bring a members-first approach to supporting the development of our digital product and empowering Team Happiness to provide a first-class customer experience. Day-to-day, you will:
- Work closely with Team Happiness to identify and solve technical issues for our members
- Organize and communicate common and urgent issues to the team and stakeholders
- Document solutions and conduct training for users
- Contribute to the development of fixes, automation, and features for our tooling and platform
Requirements
- 1+ year experience working in customer support, technical support, or a similar role
- Professional-level written and spoken English communication skills
- Familiarity with software-as-a-service or eCommerce platforms and user account management
- Ability to work in a collaborative environment and communicate proactively with stakeholders
- Enthusiasmthis role focuses heavily on personal growth and development, and where you want to go is more important than where you’ve been
Preferred qualifications:
- BSc in computer science, software engineering, or a relevant field, or enrollment in such a program
- Familiarity with a modern programming language and ecosystem, or the desire to learn
Benefits
- Flexible work hours
- Remote Work Policy
- Monthly Goodiebox
- Free Gym
- Macbook or PC
- Pension amp; Healthcare scheme
- Daily lunch, snacks and drinks when at the office