Support Engineer
Monta, Denmark
Job Description
At Monta, we are developing the charging solution of the future for electric vehicles!
As a Support Engineer, you not only provide support to our users, you also participate in challenging internal IT projects, in collaboration with some of the most talented colleagues in the field.
Your tasks and challenges
As part of Customer Success, you are part of a team where you get experienced colleagues who, together with you, support our users. We ensure that you are challenged every day and have good development opportunities, both professionally and personally. You will quickly need to familiarize yourself with new processes and new technical solutions. The learning curve at Monta will be steep, and it is crucial that you are driven to learn new things. In return, we guarantee that you will be part of an essential and professional department that is responsible for the machine running and where all tasks are followed to the door - in short, we guarantee a workday where you go to work and make a difference.
As a Support Engineer, you will, among other things:
You will provide support on our entire mobile application and all our hardware integrations. Furthermore, you will support and operate our existing stack based on a wide range of technologies. In general, you need to be service-minded, a team player and be driven to help users and follow their issues right to the door.
Requirements
Your background
Do you take pride in always meeting the end-users with empathy, understanding, and high service? Then this is what we are looking for! You are accommodating by nature, and thrive in an outgoing role with a large interface and a wide range of tasks.
In addition, we imagine that you:
- Have a degree in IT support or computer technician
- Have a few years of relevant experience with IT support
- Fluent in English in writing and speaking, so you can communicate smoothly with suppliers and national as well as international colleagues
As a person, you are structured, thorough, responsible, and flexible. You take full ownership of your tasks, are extremely service-minded, and understand the importance of supporting the business and the team you work in positively and constructively. You can work independently and proactively based on an overall framework. You will be associated with our office in Copenhagen, but we expect as much as 50% of your work to be done from home.
All qualified candidates are encouraged to apply regardless of gender, race, age, religion, or ethnicity.
Benefits
Flexible working hours
Time is precious. Make it count. Morning person or night owl, this job is for you.
Want to be a partner? Look no further.
Kids are the future, go spend time with them.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we got you covered.
Carve out time for your kids, friends and personal cider projects
Remote work allowed amp; supported 100%
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Office of your choosing
Be it a fully equipped homeofice or your favorite Co-Working, we have got you covered.
Easy access and treehugger friendly workplace.
Enjoy a free catered lunch with your colleagues, every day.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.