Romanian Customer Success Specialist

Romanian Customer Success Specialist
Agreena, Denmark

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Master's Degree
Total Vacancies
1 Job
Posted on
Sep 7, 2021
Last Date
Oct 7, 2021
Location(s)

Job Description

While farmers all over Europe are trusting Agreena and joining our Carbon programme, Romania is one the most represented country in our customer base.
We're therefore looking for a Romanian-speaking Customer Success Specialist who will be able to support all our activities in Romania, both for small and large farms.


As CS Specialist, your role will be to oversee a portfolio of customers on our platform, actively seek new subscriptions opportunities across our user base and support our yearly Carbon cycle, especially on the Romanian market. You will therefore have to have frequent contacts with farmers and landowners, to support them in setting up their fields for the upcoming harvest year, supporting them in building their profiles and strategies and guiding new potential subscribers into joining the programme.
In this role, you will liaise with cross-functional internal teams to improve our entire customer experience.

This is a full-time permanent tole - and we hope you can start as soon as possible. The role is based in our HQ in Copenhagen (DK) where we currently are a team of more than seven different nationalities.


Responsibilities
  • Serve as the lead point of contact for all customer account management matters, especially for the Romanian users
  • Organise and support the harvest year cycle through validation of new users, contracting, reporting on farmer activities and issuing the certificates
  • Build and maintain strong, long-lasting client relationships
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Contacting and convincing new potential users to join the programme
  • Reinforce the support activities by answering to customer requests and claims

Requirements

  • Proven work experience as a Customer Success Specialist/Manager, Account Manager, or relevant role in a SaaS startup/scaleup setting
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including C-level stakeholders
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening and presentation abilities, with strong verbal and written communication skills
  • Fluent in English and Romanian
  • Familiarity with the agricultural industry is a plus


About Agreena

With a mission to drive environmental and economic sustainability for agriculture, Agreena is a young, Danish founded, and well-funded company with mission-driven professionals in all seats. We are here to help farmers by providing tools, services and incentives to undergo radical transitions towards sustainable practices. Our technology platform both contains a marketplace helping farmers optimize the price of their products, and the latest AgreenaCarbon our Carbon Payment Programme to help farmers fund their transition and optimize how cropland is managed.

We’re a young’ish team with a modern working style so although our HQ is in Nyhavn, Copenhagen, we’re digital at heart, and therefore our team is located all over Europe.

Job Specification

Job Rewards and Benefits

Agreena

Information Technology and Services - Copenhagen, Denmark
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