Customer Development Manager
LanguageWire, Denmark

As a Customer Development Manager you could be based in either Aarhus or Copenhagen

Are you passionate about customer development and would you like to work with customer development within a portfolio of existing customers, in a P/E owned tech company in the LSP industry, currently outgrowing the market, with AI at its heart? Yes? You should definitely read on!

Our mission in LanguageWire is to eliminate language barriers, so people can understand each other everywhere and we are looking for a Customer Development Manager to join us in our mission. If this is you, we would be grateful to meet you!

You’ll become an expert in our mix of products and solutions and effectively introduce these to our existing customers. You’ll become an expert in the customers in our existing portfolio and come to understand their needs, buying process and business challenges, which will help you identify how these can be solved by LanguageWire’s solutions.

You’ll have a unique role and work with both our Customer Success and Business Development teams. Therefore, you’ll not only become an expert in mapping our customers, getting to know who key stakeholders are and effectively presenting our solutions, but you’ll also gain a deep understanding of how we currently work with each customer and what other areas of their businesses need our assistance.

Your responsibilities will include but not be limited to:

• Mapping assigned customers and becoming an expert on their company structure
• Understanding if and how we work with different customer entities in different regions
• Identifying which unused solutions across our portfolio could be used by the customer and working with our teams to sell them these services
• Learning which customer stakeholders are responsible for which requirements
• Contacting customer stakeholders and working across LanguageWire from engagement to presentation to business creation.

In one year, you’ll know you were successful if

• Have a deep understanding of the customers you work with and have developed deep, trusting relationships with them
• Colleagues can call upon you to know even the most granular details about your customers' requirements
• You understand the business and you have been a part of a significant amount of customer development for the company

What does it take to work for LanguageWire?

What you’ll need to bring

• University Degree or relevant work experience
• Understanding of customer buying lifecycle - from lead generation through business closing
• A consultancy toolbox (problem solving, analytical mindset, stakeholder management, presentation skills etc.)
• Ideally 3 up to 7 years of sales or account management expertise dealing with large to multinational companies
• Excellent knowledge of CRM system
• Proven track record in achieving sales targets
• Excellent English, Danish, Norwegian and Swedish language skills
• Excellent written and verbal communication skills

This will make you stand out

• Experience in the translation/content/software industry
• Experience in prospecting and reaching out to new customers
• Previous experience in managing the pipeline business

Most important things to know about us:

• We eliminate language barriers so people understand each other. Everywhere.
• We are a tech company
• We are an AI company
• We are stable, and we are growing

More detail about us:

At LanguageWire, we are leaders in the world of Language Service Providers, but we are cooler than our competitors. Want to know why? Read on. We are fueled by the most advanced technology (AI) and our goal is to make customer's lives easier by simplifying their communication with any audience across the globe.

We are proud of our unique AI technology and our exquisite customer care. We are even prouder of our people. From our language experts, tech nerds, and customer success drivers to the core of heroes in the background. They all have a stake in supporting the delivery of translations, editing, desktop publishing, and other crazy cool multilingual communication services.

We listen and we care. We adapt our solutions to customer needs and integrate them with customer-specific tech stacks, streamlines and automated workflows. All of this while ensuring all data is protected thoroughly in a secure, meteorite-proof infrastructure. Basically, we've got the whole package!

LanguageWire is a community where communication is open, informal and friendly. The fact that we respect each other personally and professionally promotes collaboration and a positive social environment. We

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