Data Analyst, Product

Data Analyst, Product
Dixa , Denmark

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 10, 2022
Last Date
May 10, 2022
Location(s)

Job Description

Dixa is a customer service platform that creates value for brands and customers in a conversational, friendly, and engaging way. We call it Customer Friendship . Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than solving tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio, to empower agents as well as customers with AI-optimized knowledge base and contextual experiences.
Dixa has expanded globally within the first years since launch and now has 230+ employees in offices across Copenhagen, London, Chicago, Berlin, Tallinn, Kyiv, Tel Aviv and Melbourne. The company doubled its revenues YoY, and has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and recently completed theSeries C fundingled by US-based General Atlantic.
About the Role
At Dixa, we view product operations as an accelerator for our amazing product teams, helping deliver more value to users faster. We’re looking for an experienced data analyst to join our product operations team to operationalize data across our product processes. Our teams are desperate to increase their fluency with data and we’re looking for a great team to maintain data integrity, cleanliness, and organization, to perform data analysis, and to provide data to necessary stakeholders. You will report directly to the Head of Product at Dixa and will be given the opportunity and mandate to develop this new function.Who you are
  • You will own and manage our product data tech stack (Segment, Amplitude, etc)
  • Measure the impact of our deliveries and maintain data integrity, cleanliness, and organization make data driven recommendations for improvement and optimization
  • Work with our product teams to identify and track north star metrics that demonstrate user success and business value. Use data to help identify new initiatives, form hypotheses, and design experiments to deliver more value to users faster
  • Help prioritize initiatives using data to estimate the impact of potential opportunities. Work with product operations teams to operationalize data across our product process
  • Partner with our qualitative research team to provide a 360 view of our users and to inform our customer profiles and personas
  • Contribute to Dixa’s overall product strategy as a trusted advisor to our Head of Product along with our product and engineering leadership team for example, by using data to advise on the product roadmap or supplying product health KPI’s to our executive team
Please note!The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
An equitable future.Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.
However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet.
We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.
Dixa; the 30-second version!Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends.
We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.
Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and over 190 exceptional Dixaterians working with us in 4 offices (and remotely)
This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.
What’s in it for you?Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits amp; bobs (i.e. socials and food). You can find out more on our careers page!

Job Specification

Dixa

Information Technology and Services - Copenhagen, Denmark