Head of Product Operations
Dixa, Denmark
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 10, 2022
Last Date
Mar 10, 2022
Location(s)
Job Description
Dixa is a customer service platform that creates value for brands and customers in a conversational, friendly, and engaging way. We call it Customer Friendship . Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than solving tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio, to empower agents as well as customers with AI-optimized knowledge base and contextual experiences.
Dixa has expanded globally within the first years since launch and now has 230+ employees in offices across Copenhagen, London, Chicago, Berlin, Tallinn, Kyiv, Tel Aviv and Melbourne. The company doubled its revenues YoY, and has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and recently completed theSeries C fundingled by US-based General Atlantic.
About the Role
At Dixa, we view product operations as an accelerator for our amazing product teams, helping deliver more value to users faster. We’re looking for an experienced product professional to focus on process, tooling, strengthening product feedback loops, operationalizing products, and scaling product knowledge across the organization. You will report directly to the VP of Products at Dixa and will be given the opportunity and mandate to grow this new function and team.What you will be doing
An equitable future.Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.
However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet.
We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, rel
Dixa has expanded globally within the first years since launch and now has 230+ employees in offices across Copenhagen, London, Chicago, Berlin, Tallinn, Kyiv, Tel Aviv and Melbourne. The company doubled its revenues YoY, and has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and recently completed theSeries C fundingled by US-based General Atlantic.
About the Role
At Dixa, we view product operations as an accelerator for our amazing product teams, helping deliver more value to users faster. We’re looking for an experienced product professional to focus on process, tooling, strengthening product feedback loops, operationalizing products, and scaling product knowledge across the organization. You will report directly to the VP of Products at Dixa and will be given the opportunity and mandate to grow this new function and team.What you will be doing
- You will own and manage our product tech stack, including tools for roadmapping, prioritization, documentation, collaboration, testing, analytics, experimentation, user feedback, and knowledge (Productboard, Amplitude, Jira, Slack, Notion, Miro, Beamer, Elevio, etc)
- Evangelize best practices for tooling and help normalize and scale processes for discovery, development, validation, and rollout for features
- Help measure the impact of our deliveries by working with our data analyst to maintain data integrity, cleanliness, and organization and help provide data to necessary stakeholders across the organization
- Work with our product management team to deliver more value through experimentation. Help design, sequence, implement, and keep track of product experiments and launch logistics
- Partner with other teams across the organization and be the inter-departmental link that drives collaboration around product. Work closely with RevOps, DevOps, CS, marketing, sales, and leadership to identify areas for improvement, scale product knowledge, and to inform business decisions
- Contribute to Dixa’s overall product strategy as a trusted advisor to our VP of Products along with our product and engineering leadership team for example, by using data to advise on the product roadmap or supplying product health KPI’s to our executive team
- You’re an experienced Product professional and have done this before. SaaS and ProductOps experience is a plus, but you might be a process oriented PM looking for a new challenge
- You have a track record of success defining and launching products that make a difference and create business value. You own your decisions and the outcomes you create
- You are a team player, with a positive and energetic personality and the willingness to roll up your sleeves to get the job done. You lead by example and are a collaborator at your core
- You thrive in a dynamic fast-paced environment where you feel your work is challenging and makes a difference. You have a great sense of vision and you bring others along for the ride
- You are a skilled communicator and comfortable presenting to all levels of the organization, including both internal and external stakeholders fluency in English (written and verbal) required
An equitable future.Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.
However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet.
We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, rel
Job Specification
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