Business Insights Analyst

Business Insights Analyst
Dixa , Denmark

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 7, 2022
Last Date
Jun 7, 2022

Job Description

Dixa are looking for a superstar data and insights professional to join our team and extract meaning from lots of company data to drive actionable change. This person will have a vast trove of different types of important data at their fingertips through dashboards and most importantly our data warehouse, the single source of truth. You will understand our business, work hand in hand across multiple departments to connect together loads of dots to form new hypotheses about our business and then seek to prove or disprove these. You’ll create new analyses and reports to continuously educate and empower our Dixa colleagues. We have information across Commercial, Marketing, Customer Success, Finance, Business Support and much much more. This means if you're applying for this, it would be ideal if you’ve worked with different types of data and are deeply passionate about extracting insights.Why is this role important to Dixa?As Dixa grows and becomes a powerhouse for enabling customer friendship, the way in which things have operated may no longer scale to meet our needs as a business. Dixa leadership and management continuously need to assess where we are as a company, what challenges are we facing, what does the future look like and make decisions on where to steer our company long-term success. To make the right decisions for the business, our teams need to be equipped with the right insights. Interpreting data, reports and dashboards can be a challenge for some business users. This could mean a lot of the value output by the Business Intelligence team is trapped behind a barrier. This role is to break this barrier down and draw upon all of our data assets to come up with insights relevant to specific departments and also the wider company. Your role is important to help create a data-driven culture at Dixa where all of our staff stay informed primed to take the right actions for our business.You should be;
  • Someone that sees data as their life’s calling and is extremely passionate
  • An intuitive thinker who quickly connects data from different places and sees the bigger picture
  • An excellent communicator, presenter, and fantastic speaker
  • Has a keen eye for visual excellence and simplifying complex communication
  • A starter, someone that comes up with ideas and follows them through with little hand-holding
  • An experienced professional that has worked across a variety of types of data including Finance, Marketing, Sales, Product and more
Here are some of the things you'll be involved in;
  • Define dashboard requirements
  • Lead brainstorming sessions on insights generation
  • Use internal and external data sources to produce insights for the business
  • Communicate insights to the company and various departments on a weekly basis
  • Be comfortable talking about all types of data
  • Conduct research within teams to understand processes
  • Advise on process and strategy improvements
  • Create presentations to convince and persuade stakeholders
Here are some of the tools we work with;
  • SQL, BigQuery, DataStudio, Segment, Salesforce, Zuora, Gong, DreamData, Airflow, Jira, Airbyte
Here are skills/experience it would be essential to have;
  • Basic SQL experience
  • Extensive experience creating insight reports for senior stakeholders
  • Interpretation of data in dashboards
  • Excel or Google Spreadsheets
Here are some nice to haves;
  • Experience with Google Big Query and Data Studio
  • Knowledge and experience working in Data Ops methodology
Please note!The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
An equitable future.Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.
However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet.
We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.
Dixa; the 30-second version!Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends.
We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.
Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and over 190 exceptional Dixaterians working with us in 4 offices (and remotely)
This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.
What’s in it for you?Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits amp; bobs (i.e. socials and food). You can find out more on our careers page!

Job Specification


Information Technology and Services - Copenhagen, Denmark