Customer Success Manager

Customer Success Manager
Dixa , Denmark

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 10, 2022
Last Date
Jun 10, 2022
Location(s)

Job Description

As a Customer Friendship platform, we have a duty to treat our customers in the same way we’d expect them to treat their customers. By nature of our product, we’re expected to deliver high quality customer service, as if our customers are our friends!
So, we’re looking for a Customer Success Manager in Denmark. A tech-savvy, hands on CX person, who can bridge the gap between companies and their people to deliver the best possible experience, while identifying CX trends to advise CX leaders across Europe and all over the world on how to create Customer Friendships and get the most out of Dixa. What you'll be doing:
  • We’re in scale-up territory, with a pretty exciting, yet challenging, road ahead. The coming quarters are filled with ambitious initiatives, and here’s what we’d like you to focus on:
  • Strategise and lead the analytics and QA strategy for customers maximizing their customers’ experience.
  • Manage a wide array of accounts, including enterprise and strategic You'll set an example of world class Customer Friendship that other all B2B brands are itching to try!
  • Work cross-functionally to help customers achieve their goals from working with the product team to maintain product expertise of our solution offering, to creating a company-wide feedback loop that leads to co-writing industry user cases with our marketing team and monitoring CX trends.
  • Set our customers up for success Manage the health of accounts, identify pain points for our customers and work with the CS team to propose bespoke solutions to each case to simply make our customers happy.
  • Weave exceptional customer experience (/friendship ) into our core processes. Work closely with our CS team to optimise the entire customer journey through setup and workflows, to proactively identify opportunities that increase Dixa’s value and expand the footprint of Dixa in the CX space.
  • Improve engagement, increase retention, and reduce churn ...we don’t ask for much
You are;
  • A chameleon (figuratively, of course) who is able to manage a bunch of different customers, especially enterprise accounts. You require very little mentorship and time to upskill. You’ve experienced challenging and complex customers, and can develop strategies that influence and inspire their decisions. Even when the going gets tough!
  • Our friendly neighbourhood Spiderman! with great power comes great responsibility. You'll be leading what CS looks like, and will feel comfortable doing so.
  • Tech savvy you have knowledge of SaaS implementations, API use cases and development, and logic-based workflows. You love when your customers approach you with technical problems, and get your kicks out of troubleshooting. You’re empathetic to your customer’s challenges, and impatient enough to solve them.
  • A project planner you can collaborate with both our customers and our business to develop technical roadmap, drive outcomes, and report on progress.
  • Someone who has ideally worked in scale-up before. It’s a bonus if you know the startup space, and can pre-empt the bumps in the road ahead as we scale. You get energy from being in high pressure situations and fast growth, with the ability to build repeatable, scalable processes amidst all the chaos!
  • Proficient in Danish and/or French not necessary but a plus!
Please note!The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.
An equitable future.Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.
However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand yet.
We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.
Dixa; the 30-second version!Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends.
We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.
Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and over 190 exceptional Dixaterians working with us in 4 offices (and remotely)
This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.
What’s in it for you?Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits amp; bobs (i.e. socials and food). You can find out more on our careers page!

Job Specification

Dixa

Information Technology and Services - Copenhagen, Denmark