At Portchain we pride ourselves on an excellent customer experience and support. You will be responsible for taking ownership of our Support process and tools. Ensuring all of our customers receive the best possible support day to day and also that our ways of working evolve as our products continue to scale.
You: You will manage all customer support requests using your experience, our support software, collaboration with the broader Portchain team and customers themselves. You will also have ownership of the overall support process and will drive its continuous improvement. You will also drive the improvement of our products by collecting user feedback and providing QA on releases
Our team: You will be a valued member of our ambitious multinational team with many different nationalities and backgrounds Amongst our varied credentials are a Ph.D. in Mathematical Optimization, a Master of Physics, and a Master of Political Science.
Our software: You will be providing support for our user-centric AI applications that already create operational benefits for shipping companies around the world.
Our customers: You will interact with our diverse customers who are from multiple countries across the world.
At Portchain, the work environment is fast-paced and dynamic, as we are constantly challenging ourselves to deliver leading-edge solutions for our clients. A career at Portchain means working on some of the toughest problems in the shipping industry and challenging the status quo. While we attract top talents based on their desire to solve complex problems, we also believe in a transparent work environment with a healthy work-life balance
What you’ll be doing
Requirements
Let’s connect If You
Benefits
The classics
Competitive salary, flexible working environment, kick-ass lunch (If in CPH) and amazing colleagues.
Your growth
There is clearly more to a job than where do I sit - It’s about culture, it’s about social connections. It’s about helping each other become productive team members. That is why the Portchain employee-journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in their distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!