Commercial Data Owner, Revenue Operations
Dixa, Denmark
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Dec 20, 2022
Last Date
Jan 20, 2023
Location(s)
Job Description
Dixa is a next-generation customer service platform that creates value for brands and customers in a conversational, friendly, and engaging way. We call it Customer Friendship . Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than solve tickets for the business.
Dixa has expanded globally within the first years since launch and now has a diverse team of 200+ in offices across Copenhagen, London, Chicago, Berlin, Paris, Lyon, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital, and in mid-2021 completed a Series C funding led by US-based General Atlantic.
Customer service software is the 3rd largest software vertical and change is long overdue in CS technology, so there’s a big market opportunity. Linked to that, the pandemic has increased the need for a platform like ours that can connect customer service agents more effectively, so there couldn’t be a better time to join.
Our product can solve these problems very effectively. No one else is able to deliver the same omnichannel experience or deploy so quickly and smoothly - just 2 weeks to go live.
About the role
We’re at a pivotal stage in our journey and need a talented commercial data owner to design, run and optimize our commercial systems amp; data stack across Dixa. This is crucial for scaling our rocketship across Europe and the US.
You will join our newly established Revenue Operations Team and play an integral role in streamlining and optimizing the commercial engine in Dixa through data. Your key focus in this role will be to ensure a reliable and scalable data setup within Salesforce to be used for both ongoing and advanced analysis. This includes a solid understanding of how to build data points that are also applicable to conducting cross-database analysis e.g. with internal platforms outside our CRM. In short, you will become a part of a team that plays a key role in building the foundation for Dixa’s data-driven go-to-market approach, bringing your structure and data architectural magic to the table.
You will have a significant impact on our business and help shape a company with a vision to change the world of customer service for good .
All in all, we promise you a fantastic global growth experience, tons of impact, an absolute key role in scaling our company, and not least - lots of fun!What you will be doing
Dixa has expanded globally within the first years since launch and now has a diverse team of 200+ in offices across Copenhagen, London, Chicago, Berlin, Paris, Lyon, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital, and in mid-2021 completed a Series C funding led by US-based General Atlantic.
Customer service software is the 3rd largest software vertical and change is long overdue in CS technology, so there’s a big market opportunity. Linked to that, the pandemic has increased the need for a platform like ours that can connect customer service agents more effectively, so there couldn’t be a better time to join.
Our product can solve these problems very effectively. No one else is able to deliver the same omnichannel experience or deploy so quickly and smoothly - just 2 weeks to go live.
About the role
We’re at a pivotal stage in our journey and need a talented commercial data owner to design, run and optimize our commercial systems amp; data stack across Dixa. This is crucial for scaling our rocketship across Europe and the US.
You will join our newly established Revenue Operations Team and play an integral role in streamlining and optimizing the commercial engine in Dixa through data. Your key focus in this role will be to ensure a reliable and scalable data setup within Salesforce to be used for both ongoing and advanced analysis. This includes a solid understanding of how to build data points that are also applicable to conducting cross-database analysis e.g. with internal platforms outside our CRM. In short, you will become a part of a team that plays a key role in building the foundation for Dixa’s data-driven go-to-market approach, bringing your structure and data architectural magic to the table.
You will have a significant impact on our business and help shape a company with a vision to change the world of customer service for good .
All in all, we promise you a fantastic global growth experience, tons of impact, an absolute key role in scaling our company, and not least - lots of fun!What you will be doing
- Think of it like this. If someone asks you what data to use for any given analysis - you always have the answer and know exactly where to retrieve that data. And if you don’t - you know exactly how to build that data so that the analysis can be made in the future. Picture your responsibilities like this:
- Data Structure amp; Modelling:
- You will own and lead the development of Dixa’s data structure, ensuring that data is reliant and sufficient to carry out any needed reports and insights. Experience with Salesforce is required (expected workload 50%).
- Quality Assurance:
- Data is nothing without quality. Especially you know that. And that’s also why all data (like properties and workflow settings) has been thoroughly tested and approved by you before it is applied in any analysis (expected workload 25%)
- Reports amp; Dashboards:
- Many will ask for your help to either build reports/dashboards in Salesforce or guide them on how to do so themselves. You know exactly what data can be connected through easy and intuitive visualizations (not necessarily in Salesforce) and you’re more than happy to help. In close collaboration with our BI Team, you are co-responsible for making sure that we can carry out best-in-class reporting across databases, incl. our CRM data. As such, experience with data warehouses like Google BigQuery would also be a plus (expected workload 10%).
- Be Curious amp; Expand your toolbox:
- Dixa can’t grow if our people don’t grow. It is as simple as that. We value employees that are always curious to know more and want to become better every day. This is especially key in Revenue Operations as we work with a wide variety of projects within multiple different contexts (expected workload 10%)
- Sharing your knowledge:
- No one wants to become a bottleneck. Especially not when you are the ‘go-to’ person for data. Everyone in Dixa is encouraged to share their knowledge an
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