Partner VIP Support Specialist - Danish/English (Copenhagen)
Monta, Denmark
Job Description
Do you enjoy helping people and have experience in delivering excellent customer support?
Are you customer-focused, have a technical understanding, and a personality that can make people smile through our support channels?
Are you motivated by working in a scale-up company moving with the speed of light?
If you are nodding yes to the above, this might just be the perfect opportunity for you - and us!
About Monta
Monta is a new, yet well established layer of technology that brings together installers, operators, service providers, EV drivers, and businesses with charge points.
At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions.
By empowering Charge Point Operators and offering consistent charging experiences for Electrical Vehicle owners, Monta is laying the ground for a scalable and sustainable EV infrastructure.
The role and tasks
In the position of Partner amp; VIP Support Specialist, you will be a key element and one of the foundational pillars in shaping the culture, foundation and future of the Partner amp; VIP Support Team. You will be our voice to the outside world with our VIP customers which consists of major companies where a smooth and solid communication channel for support and technical assistance is of utmost importance. It is therefore crucial that you have a passion for helping people. Our customers and partners are always the center of our focus and it is important to us that they get an amazing and memorable experience when they contact us.
Your primary tasks will consist of:
- Communicating directly with our partners, operators and other VIP customers, primarily via conversations via email and messaging in a ticketing system, but also inbound and outbound calls.
- Listen and respond to our customers needs and concerns and provide professional and friendly support at all times ensuring our customers are our number one priority.
- Collaborate with teammates and other departments to troubleshoot and solve queries.
- Take part in expanding our knowledge base and help with building a solid foundation for the future.
- Prioritising tickets and ensuring the VIP cases are taken care of it and dealt with accordingly and in a timely manner.
Requirements
- You are fluent Danish and English. Additional languages are very beneficial.
- You are located in Denmark and can work from our office in Copenhagen.
- You have an above and beyond-mentality and are always willing to go the extra mile to help our customers.
- You are not afraid of reaching out to colleagues to find the right answers.
- You have experience working in customer-facing environments.
- You have attention to detail and are not afraid of taking ownership.
- You are tech-savvy.
We believe you will be a great candidate if you
- Have experience in a similar position and in providing world-class customer service.
- Thrive working in a high-paced and super dynamic work environment.
- Have a good understanding of business acumen and can not afraid to make important calls - sometimes on the spot.
- Are motivated by the fact that we place the train tracks while we ride them and that you'll be 1st-gen Monteer building our team for the future.
- Would like to work in a company that’s making the world a better place and have a big focus on sustainability and diversity.
Benefits
What’s in it for you?
You will make your mark on the digital charging solution of the future for electric vehicle owners, and your daily walk will be at our office in the middle of Copenhagen.
During your work at Monta, you will get your hands on many different things, and we are constantly testing new technologies that push the limits of what you can expect as an electric motorist.
Professional sparring with brilliant colleagues and good development opportunities. You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy.
At Monta, we focus on following up on the things we do, so we are constantly learning individually and as a team.
We love diversity and everything that makes us different - that is also what makes us awesome!
We also offer:
- Shared company electric cars
- Free gym membership
- Free snacks amp; beverages
- Vegan lunch catering
- Company and team events, including Friday